Customer Service Representative

Providence, Rhode Island
Industry: Customer Service / Data Entry / Admin / Clerical
Job Number: JN -062021-65120

Job Purpose:

  • Provide subject matter expertise, support, response, specialized knowledge, and insight in the electric and gas service fulfillment area of work to facilitate operational processes and activities and optimize business performance.
  • Areas of specialism include thorough understanding of electric and gas policies, procedures, systems, processes, and tariffs.

Knowledge & Experience Requirements:

  • Bachelors degree in business, management, engineering, science, other technical discipline and/or equivalent work experience required.
  • Typically requires a minimum of 3 years of relevant work experience (within the energy industry preferred).
  • Working knowledge of relevant electric and/or gas business operations, processes, practices, standards, legislation, and tariffs along with current trends and developments in customer satisfaction.

Ref: #JN -062021-65120

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