Documentation Specialist

Position Responsibilities:

• Responsible for the end to end lifecycle of procedural documents as assigned.
• Provides service support on the Informational Technology Procedural Document framework.
• Advises on identifying document type, identifying impacted stakeholders, review cycle including conflict resolution and approval.
• Responsible for identifying changes that impact (with stakeholders) IT Controls or health authority regulations and escalating to appropriate control owner or quality assurance.
• Ensures training requirements are identified and implemented.
• Manages all content creation, revision, and retention across multiple platforms.
• Spearheads tasks regarding content as well as editorial strategy.
• Liaise with various departmental content writers.

Required Experience:

• Bachelor degree required.
• 5+ years' experience in document lifecycle management (e.g., Policies, Standard Operating Procedures, Work Instructions, etc.)
• Experience working in an Electronic Document Management Systems (EDMS)
• Experience with Microsoft products – Office (Word, PowerPoint), Outlook, SharePoint, and MicroSoft teams.
• Mastery of English (Speaking/Writing)