External Worker Relations Manager #JN -042021-62909

Tampa, Florida
Industry: Manager/Team Lead
Job Number: JN -042021-62909



Skills / Requirements:

  • 8+ years HR experience and at least 3+ years’ experience managing employee relations issues; Experience with temporary staff/external workers is a plus
  • SPHR certification or equivalent preferred; PHR or equivalent required


  • Acts as a liaison between business, External Workforce Center staff, and suppliers
  • As needed, consults with HR Business Partners, staff relations department, leaders and/or other employees about escalated external worker issues, making recommendations on appropriate courses of action
  • Facilitate communication and help resolve conflicts that impact external worker engagement.
  • Ability to exercise good judgment, provide advice & guidance to managers on serious/complex issues
  • Drive resolutions and leverage conflict resolution skills that ensure each outcome provides learning, skills to prevent and skills for future cases
  • Ensure external worker cases are handled fairly, objectively and consistently in a timely fashion, and in line with company values and applicable laws.
  • Present investigation findings with appropriate senior level leaders to facilitate decisions where appropriate.
  • Strong problem solving skills including root cause analysis, clarifying solutions, ability to explain the why, and effectively communicate
  • Exceptional relationship skills, ability to effectively interact with external workers and employees at all levels while demonstrating top level customer service
  • Ability to coach both for case outcomes and for key stakeholders

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