Laboratory Systems Support Analyst

St. Louis, Missouri
Industry: Business Analyst / Project Manager
Job Number: JN -032021-61660

Role responsibilities:

  • Works closely with the Business Lead to build business requirements, identity business risks, and help facilitate task management and disposition within the project.
  • Perform business analysis and process workflows (e.g. Visio swimlanes) to model current and to-be required system/business operations and RACI structures for post-deployment operations.
  • Works closely with the Business Lead and Digital teams to identify, record, and configure all system Master Data
  • Partnering with the local Business Lead and SMEs, authors SOPs, JAs, and related controlled documents required for business-system operations within the manufacturing operations.
  • Work with Business Project Lead to test system configurations within business perspective leading to verified results.
  • Facilitate technical and business discussions with various project team members, business users, and extended stakeholders to resolve project or process issues.
  • Interface with partner digital team resources to resolve technical issues (e.g. system, equipment, poor functionality), troubleshoot system functions, and refine system configuration as it relates to business processes.
  • Assist with the execution of test scripts and related computer system validation functions from a business perspective.


  • Bachelor’s degree in Microbiology or related field
  • 3+ years of experience using and supporting IT laboratory systems and business processes
  • Associate degree level in biology or related field with 5+ years’ experience in similar role performing IT-business laboratory support
  • Knowledge of simple barcoding and sample tracking best practices within related business operations
  • Strong computer technical skills (MS Office/O365) with sound knowledge of data entry and Micro-QC reporting concepts practices and tools (e.g. Tableau, Power BI, Excel, or Business Object/Crystal)
  • FDA/GMP CSV validation exposure
  • Strong, demonstrable business analysis, technical writing, and process mapping skills; critical/analytical thinking translated to written or drawing artifacts

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