Lead Experience Designer # JN -032021-60977

Pittsburgh, Pennsylvania
Industry: Graphic/Interaction/Web Designer
Job Number: JN -032021-60977

Top must-have skills / Candidate Requirements:

  • Extensive Experience in: design thinking, communication, graphic visualization, group facilitation, product development life cycle, solutions development
  • Subject Matter Depth and Breadth in: creativity, user experience design, user interface design
  • Working Experience: business analytics
  • Awareness or experience of getting user feedback/ user research; used to running sessions to make decisions based on user feedback, could be interviews before the design comes
  • Ability to use various design methods; ex. Co creation sessions, empathy mapping, journey mapping
  • Thought leadership capabilities, help guide other designers
  • Ability to ask thoughtful questions and breakdown down requirements to effectively scope project
  • Adobe Suite proficiency required


Years of overall experience required:

  • 5+


Day to day responsibilities:

  • Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert
  • Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs
  • Sets the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials
  • Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations
  • Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience
  • Coaches and mentors junior staff; Assists management team in training new staff
  • Works daily with designers, strategists, developers, and internal clients


Degrees or certifications required:

  • Bachelors Degree
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