Manager, Engagement # JN -072021-67889

Nashville, Tennessee
Industry: Manager/Team Lead
Job Number: JN -072021-67889


  • The engagement manager responsibilities include:
  • Accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives.
  • Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.
  • Provide consultation directly to Client Application Studios leadership and customers around solution options and vendor product selection as needed.
  • Work with channel leadership to budget and prioritize planned and unplanned development and maintenance project engagements.
  • Work with Business System Analysts and Solution Architects to develop high level understanding of scope and feasibility of technical solutions.
  • Oversee product planning, delivery, release management, and deployment to ensure technology standards and business needs are met.


Product Responsibilities:

  • Manage the day to day decision as it relates to assigned projects.
  • Work with channel and business leadership to develop a strategy for execution of product roadmaps.
  • Seek ways to reduce application related costs and increase efficiencies of applications in production.
  • Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products.
  • Collaborate with channel leaders and project team to design, develop, and support Enterprise wide solutions.
  • Team with BSA and Architect to ensure that all products support the appropriate business processes and have the appropriate support and maintenance processes in place.


Project Responsibilities:

  • Lead all design and development aspects of SDLC for Client Application Studios projects
  • Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
  • Ensure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps.
  • Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
  • Communicate development and production status and issues to management and stakeholders.
  • Develop project documentation in collaboration with PMO e.g., project initiation documentation, budget, project plan, and resource plan.
  • Ensure resources assigned to projects are meeting deadlines and focused on the right activities.
  • Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions.
  • Monitor progress and status of deliverables.
  • Ensure proper functioning of the Products and Applications and recommend upgrades as necessary.
  • Review projects for completeness of thought and consistency of approach and interface.


Project Delivery Teaming:

  • Collaborate with PMO to prepare overall project schedule, milestones, tasks, and estimates.
  • Participate in technology and solution decisions with architecture and product teams for projects.
  • Collaborate with Solution and Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented.
  • Collaborate with Business System Analysts (BSA) to analyze business and functional requirements that have a impact on business applications.
  • Work with offshore Technical Delivery Manager to optimize the mix of the development resources.
  • Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned to pre-defined architecture and design.
  • Coordinate with BSAs and Quality Engineering teams to ensure proper testing is performed
  • Lead project delivery teams and focus on continuous process improvement.
  • Offshore Team Oversight:
  • Determine daily progress and status of deliverables on projects.
  • Lead both internal teams and offshore vendor teams project delivery, plans, and ensure proper staffing.
  • Ensure that all project resources are focused on the effort they are aligned to.

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