Service Engineer

Cambridge, Massachusetts
Industry: Admin/Networking/System Engineer
Job Number: JN -032021-61979

Title: Service Engineer

Location: Cambridge, MA

Job Type: Contract



  • Consult with application vendor to establish where certain data and metadata objects are stored (main data, audit trail, methods, reports, templates, etc.)
  • Work with vendors to resolve in application issues/deficiencies that are IT related, such as backup mechanisms, instrument communications, in application failures, conflicts with Antivirus, group policies, etc.
  • Setup proper backup strategies for the data objects identified, including the development and deployment of OpenLab ECM archive configuration for specific lab instrument applications.
  • Use various IT tools such as windows permissions, active directory, and group policies and adhere to data integrity TO SOP-0484. If it is not possible, identify those risks and report to project team.
  • First time provisioning of a new computer setup including joining to domain. Subsequent support provisioning will be performed by the Client ‘Site IT’ team at the applicable sites.
  • Build and deploy computers for instruments and set up on the Network. Work with infrastructure teams that build server architecture for client/server applications.
  • Installations/re-installation of applications on client/server applications or in break/fix situations where vendor allows.
  • Executing qualification and validation protocols on networks servers and support systems.
  • Provide all content for Installation Qualification and System Design/Configuration Specifications (SDCS).
  • Provide content for Function Requirement Specification (FRS)
  • Ensure disaster recovery process is documented within combination of SDCS, System Admin SOP and Operation and Maintenance SOP (O&M).
  • Author System Admin SOP


Required Skills:

  • 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
  • Experience with virtual machine support
  • Experience with scientific instrumentation
  • Experience with validation tasks and technical writing
  • Ability to troubleshoot complex instrument and technology issues.
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
  • Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code.

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