Specialist Business Analyst #JN -062021-65173

Arvada, Colorado
Industry: Business Analyst / Project Manager
Job Number: JN -062021-65173

***The resource must be technical having HRSD development experience***



  • HRSD (Human Resources Service Desk) ISM ServiceNow experience (3-5 years’ experience) (someone who understands the technical side, not just a user of the system.)
  • Development experience for HRSD- knowledge articles, expertise writing articles and importing them into the system, setting up new forms, turning on new functionality.
  • Project management skills with excellent communication- this is a MUST Have- 3 years needed
  • Searching for an EW Specialist HR Systems Program Analyst
  • who will work on our Human Resources ISM ServiceNow Management module (HRSD). The Specialist will report to the Workday Principal HR Systems & Solutions Manager.
  • This Specialist HR Systems Program Analyst will collaborate with business stakeholders, project and operational support teams to develop solutions for specific business problem(s) by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions, and offer configuration support of the HRSD ServiceNow platform.

 Key Activities for the Specialist include:

  • Develop road map for new capabilities including transition and creation of Knowledge Articles from existing PDF, Word and text-based website pages
  • Provide expert consulting on best practices for HRSD Portal
  • Support the EWC Onboarding and Offboarding new processes including requirements, testing and development for HRSD
  • Owns the development of business cases for new service enhancements and technology projects
  • Elicits and analyzes requests identified by business stakeholders and convert them into functional system requirements
  • Communicates functional requirements by preparing the appropriate artifacts
  • Builds, configures and deploys application functionality per Software Development Life Cycle (SDLC) standards and procedures
  • Communicates and partners with service owner, business partners and stakeholders, technical team members and service providers
  • Assists in the creation of test cases and provides support during test phases of the project lifecycle
  • Participates in change or architecture review boards in reviewing proposed changes or solutions
  • Facilitates roll out of new HRSD ServiceNow applications and modules
  • Identifies and monitors key performance indicators to ensure support processes are working properly and to recommend and implement corrective measures to develop continuous improvement actions
  • Develops, maintains, and adheres to system owner and administration procedures and manuals, troubleshoot application issues, and execute change control processes
  • Attends, facilitates, and/or leads meetings of cross functional stakeholders and service provider groups
  • Support the overall Run Service management and governance

 Basic Qualifications:

  • Doctorate degree OR
  • Master’s degree and 2 years of Information Systems experience OR
  • Bachelor’s degree and 4 years of Information Systems experience OR
  • Associates degree and 10 years of Information Systems experience OR
  • High school diploma / GED and 12 years of Information Systems experience

 Preferred Qualifications:

  • HRSD (Human Resources Service Desk) ISM ServiceNow experience
  • Development experience for HRSD
  • Java and Web development technologies experience
  • Excellent Microsoft Excel, Word, and PowerPoint skills
  • Experience working in a highly agile environment
  • Experience with ITIL and Service Management
  • Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.)
  • Strong project management and organizational skills, including effective delegation techniques, strong issues and risk management experience, and strong intra-team coordination skills
  • Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations and management to resolve issues
  • Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
  • Previous experience working in a highly collaborative and culturally diverse environment
  • Understands the service requirements, data definition, data alignment efforts and business outcomes to be achieved


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