Technical Support Specialist

Troy, New York
Industry: Business Analyst / Project Manager
Job Number: JN -032021-60922

Title: Technical Support Specialist

Location: Troy, NY (onsite from day 1)

Job Type: Contract


Shift Timings: Night Shift: 8pm to 4am

Schedule: Sunday night through Thursday night



  • Will work independently, respond appropriately, and able to function well on a night shift. 
  • Will be doing user administration, with different systems adding users, and doing documentation around that. 
  • Will do routine monitoring, routine activities like checking the server, reviewing the patches, and detail out their findings. 
  • Restarting or applying a patch might be necessary as well. 
  • Incident Responses. 


Required Skills:

  • BA degree is nice to have. 
  • Werum is a plus. 
  • Need to understand the building blocks – documentation, regulations, user administration, sourcing information within a structure and utilizing the documentation and how to find information within the documentation. 
  • GMP background is preferred. 
  • Should have a Windows background.
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