Technical Writer #JN -032021-60881

Pittsburgh, Pennsylvania
Industry: Technical Writer / Content writer
Job Number: JN -032021-60881

Top Must-Have Skills:

  • Required: Copywriting and Editing, Digital Content Delivery, Digital Copywriting
  • Preferred: Agile, Content Strategy, Design Thinking, Digital Communications, User Experience, UX writing


Successful candidates will be:

  • A natural collaborator and an excellent communicator
  • Advocate for users and inspire a culture of design thinking
  • Can handle multiple projects and deadlines
  • Believe iteration is the best path to improvement and can adapt quickly to change
  • Take initiative and act on opportunities for improvement
  • Have working knowledge of design fundamentals in a digital space
  • Love language and feel passionate about things like voice, style and grammar


Degrees/Certifications/Years of Overall Experience Required:

  • High School Degree and Bachelors degree or equivalent work experience required.
  • Entry level to 2 years experience required


Day to Day Responsibilities:

  • Lead content creation and be a subject matter expert, working closely with designers to apply your writing skills to an established product
  • Identify problems and craft creative content solutions that educate and empower users
  • Collaborate with other writers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints
  • Conduct user research; creating test plans, interview guides, test scripts and analysis documents
  • Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews


Business Need for this Role:

  • High volume of work and need additional help



  • Write technical materials, such as equipment materials, appendices, or operating and maintenance instructions. Responsible for organizing, editing and maintaining technical records and files.



  • High School Degree and Bachelors degree or equivalent work experience required. Entry level to 2 years experience required


Skills and Competencies:

  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one’s time. Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Basic knowledge of media production, communication and dissemination techniques and methods. Basic knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.


Major Job Duties and Responsibilities:

  • Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style and terminology. Maintain records and files of work and revisions. Confer with client to establish technical specifications and to determine subject material to be developed for publication



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