Technology Specialist Level IV # JN -062021-66222

Neenah, Wisconsin
Industry: Database Administrator / Engineers
Job Number: JN -062021-66222

Title : Technology Specialist Level IV 

Location: Neenah WI 54956 


Position Summary 

  • Support the day-to-day operations of PC and networking equipment for the manufacturing location. 
  • Coordinate small to medium size IT projects for the mill and contribute to large IT projects. Customers: 
  • Primary customers will be the site personnel in the office and manufacturing areas. 
  • Key stakeholder and working relationships will be established with engineering, infrastructure, and the business depending on the assignment and project scope. 
  • Reports: The incumbent works the ITS Infrastructure Coordination & Delivery Manager and may take functional work direction from others at the facility. 
  • General Duties: PC Support Handles site specific help desk problems that require an office/desk visit. LAN Administration Support performs requests/setup for new employee accounts (LAN, email, etc.). 
  • Network Support installs all new network equipment with assistance from Network Operations team. 
  • PC Deployment Performs imaging on new PC including software installation. 
  • Surplus Coordination Document and coordinate IT hardware surplus equipment process for inventory purposes. Server Support/Maintenance Plans and performs maintenance activities with assistance from the Server team as needed. 
  • Maintain site Business Continuity Plan for ITS. Maintain 1 - 5 year ITS plan. 
  • Ensure that the LAN and related computer systems are in compliance with established control procedures Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided Demonstrates an analytical and systematic approach to problem solving. 
  • Facilitates collaboration between stakeholders who share common objectives. 
  • Rapidly absorbs new technical information and applies it effectively. 


Basic Qualifications: 

  • High School Degree or GED 10 + years of applied experience with demonstrated skills described defined below. Troubleshooting and solving basic computer issues, familiar with Windows XP, Windows 7, Windows 2003/2008 Server, SQL Server 2003/2008, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, and SharePoint Ability to address Customer needs (Customer Service) 
  • Laptop installations for New Hires, Co-ops, Interns 
  • OS Experience = Windows 7 and 10 o Office 2016 o Office 365 o Skype o TEAMS o OneNote o One Drive o Active Directory o Service-Now 
  • Server - some exposure, ability to work with Server Team to complete patching requirements 
  • Network - design, installation, trouble-shooting 
  • Knowledge of Network Equipment (router, switches, AP's, redundancy, stacking, fiber, copper) 
  • Nice to Have o Knowledge/Experience with Service-Now o Knowledge/Experience with SCCM 


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