UX Researcher

Industry: Graphic/Interaction/Web Designer
Job Number:

Job Description:

  • Lead research initiatives to identify meaningful and actionable user-centered insights to help the team deliver industry-leading user experiences
  • Discover and understand user behavior, motivations, and needs to help teams shape concepts, products, and solutions
  • Define, plan, and execute iterative user research activities spanning a broad set of products (hardware and software) and involving multiple types of concurrent user research including but not limited to generative work (e.g., interviews, field studies, ethnography), evaluative work (e.g., usability studies, concept evaluations, benchmarking, heuristic evaluations), to summative or validation research
  • Experience with various types of analysis techniques (e.g., synthesizing data, statistics, classification, clustering).
  • Understand product roadmaps and plan long-term and short-term research initiatives to inform design decisions
  • Work collaboratively with cross-functional project team members and business peers to propose the best experience for our end users
  • Educate others outside the User Experience Design team on UX design methodologies and advocate the benefits of good UX research and design. Think creatively and strategically about the end-to-end customer experience and encourage a design way of thinking.
  • Establish a technical vitality plan to remain current in fields of user experience, user research, and product design
  • Utilize ideation and storytelling skills to effectively communicate research insights and ideas with colleagues, management, and external parties both in the U.S. and other countries
  • Design and execute a wide variety of research projects ranging from early ideation through to design validation.

Position Requirements:

  • BA/BS (Master’s preferred) in Human Computer Interaction, Human Factors, Cognitive Psychology, Anthropology, Sociology, or other equivalent fields
  • 5+ years (8+ years preferred) in applied product research (qualitative and quantitative) in an industry setting or equivalent
  • In-depth knowledge of various qualitative and quantitative research methods and techniques (e.g., interviews, ethnography, descriptive and inferential stats, classification, clustering, etc.)
  • Analytical and synthesis skills with proven ability to drive research that delivers user-centered product insights and design directions
  • Communication experience

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