UX/ UI Designer 4 #JN -072021-66452

Pittsburgh, Pennsylvania
Industry: Graphic/Interaction/Web Designer
Job Number: JN -072021-66452

Top Skills:

  • Kore.AI- preferred but other chat bot options would be accepted.
  • Automaton Anywhere
  • Natural language understanding
  • Customer Experience focused
  • Portfolio submitted with resume- showing any prior experience with conversation design

 Degrees/Certifications/Years of Overall Experience Required:

  • High School Degree and bachelor’s degree (computer science, software engineering, or relevant field)
  • 8+ years of experience required but a resource with proficiency in application most important

 Day to Day Responsibilities:

  • Foster user-centered design and research culture, values, and methodologies.
  • Support multiple concurrent client projects and a small team of colleagues.
  • Garner VA insights and opportunities through workshops, research, and interviews.
  • Design business processes led by an understanding of end user wants and needs.
  • Develops mockups, flows, redlining and other creative prototyping related items.
  • Train machine learning models that enable a Virtual Assistant to continuously improve in its understanding of and responses to natural language dialog.
  • Review client chat logs, transcripts, recordings and research to improve implementations.
  • Work towards continual process improvement and measurement/ benchmarking, with the goal of scaling solutions across business units.
  • Uphold and evolve internal knowledge creation, content standards, and best practices.
  • Be the “Go-To” person for Conversational Design advice, guidance, and assistance
  • Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
  • Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.

 Summary:

  • The main function of the User Experience Designer is to work with project teams to design and deliver high quality client-centered, effective, consistent and usable interfaces.

 Job Responsibilities:

  • Works closely with business analysts, business sponsors, project managers and IT teams to obtain and understand business requirements.
  • Creates the design of user interface specifications, by applying client research, design standards, industry best practices, taking into account strategic business objectives, user needs, systems constraints.
  • Participates in design review sessions with project teams, acquiring consensus and getting approvals on designs and documentation.
  • Executes business acceptance test cases and testing.
  • Works with the project managers to ensure that usability deliverables accommodate project timelines, budgets, technical and scope constraints.
  • Contributes to the development, maintenance, and continuous improvement of efficient and effective usability methodology/process, documentation, workflow, ROI, metrics and design standards.
  • Acts as a user experience advocate regarding principles of user experience and user-centered design.

 Skills:

  • Proven understanding of user-centered design techniques & demonstrated ability to incorporate UCD principles into the architecture and design of user interfaces.
  • Demonstrated ability in gathering and translating requirements from business sponsors, SMEs, users, and business analysts etc.
  • Experience applying usability testing techniques and principles.
  • Experience applying a web design standard
  • Knowledge of web client technologies (browsers, HTML, CSS).
  • Excellent communication and presentation skills and the ability to articulate ideas effectively.
  • Proficiency in Adobe Illustrator, Photoshop.
  • Strong ability to multi-task and meet deadlines.
  • Strong detail orientation, and a passion for consistency.

 Experience:

  • Bachelor’s degree in human factors/usability or related discipline.
  • 8+ years related experience.


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