UX/ UI Designer 4 #JN -072021-66452

Top Skills:

• Kore.AI- preferred but other chat bot options would be accepted.
• Automaton Anywhere
• Natural language understanding
• Customer Experience focused
• Portfolio submitted with resume- showing any prior experience with conversation design

 Degrees/Certifications/Years of Overall Experience Required:

• High School Degree and bachelor’s degree (computer science, software engineering, or relevant field)
• 8+ years of experience required but a resource with proficiency in application most important

 Day to Day Responsibilities:

• Foster user-centered design and research culture, values, and methodologies.
• Support multiple concurrent client projects and a small team of colleagues.
• Garner VA insights and opportunities through workshops, research, and interviews.
• Design business processes led by an understanding of end user wants and needs.
• Develops mockups, flows, redlining and other creative prototyping related items.
• Train machine learning models that enable a Virtual Assistant to continuously improve in its understanding of and responses to natural language dialog.
• Review client chat logs, transcripts, recordings and research to improve implementations.
• Work towards continual process improvement and measurement/ benchmarking, with the goal of scaling solutions across business units.
• Uphold and evolve internal knowledge creation, content standards, and best practices.
• Be the “Go-To” person for Conversational Design advice, guidance, and assistance
• Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.

 Summary:

• The main function of the User Experience Designer is to work with project teams to design and deliver high quality client-centered, effective, consistent and usable interfaces.

 Job Responsibilities:

• Works closely with business analysts, business sponsors, project managers and IT teams to obtain and understand business requirements.
• Creates the design of user interface specifications, by applying client research, design standards, industry best practices, taking into account strategic business objectives, user needs, systems constraints.
• Participates in design review sessions with project teams, acquiring consensus and getting approvals on designs and documentation.
• Executes business acceptance test cases and testing.
• Works with the project managers to ensure that usability deliverables accommodate project timelines, budgets, technical and scope constraints.
• Contributes to the development, maintenance, and continuous improvement of efficient and effective usability methodology/process, documentation, workflow, ROI, metrics and design standards.
• Acts as a user experience advocate regarding principles of user experience and user-centered design.

 Skills:

• Proven understanding of user-centered design techniques & demonstrated ability to incorporate UCD principles into the architecture and design of user interfaces.
• Demonstrated ability in gathering and translating requirements from business sponsors, SMEs, users, and business analysts etc.
• Experience applying usability testing techniques and principles.
• Experience applying a web design standard
• Knowledge of web client technologies (browsers, HTML, CSS).
• Excellent communication and presentation skills and the ability to articulate ideas effectively.
• Proficiency in Adobe Illustrator, Photoshop.
• Strong ability to multi-task and meet deadlines.
• Strong detail orientation, and a passion for consistency.

 Experience:

• Bachelor’s degree in human factors/usability or related discipline.
• 8+ years related experience.