Desktop Support Engineer

Seattle, Washington

Join Our Team as a Desktop Support Engineer!

Location: Bothell, WA (100% Onsite)

Schedule: Monday to Friday, 8 am – 5 pm PST

Are you passionate about technology and providing exceptional customer service? Do you thrive in dynamic, fast-paced environments? If so, we have an exciting opportunity for you to join our team as a Desktop Support Engineer in Bothell, WA!

Key Responsibilities:

  • Responsible for delivering user centric IT Concierge experience.
  • Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
  • Provide direction and coordinate with Site Support staff in alignment with the SDM.
  • Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
  • Responsible for accurate inventory of all supported assets in stock
  • Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM
  • Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM’s attention.
  • Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
  • Ensuring data rooms are kept secure, clean, and orderly as per company’s policies and guidelines on a consistent basis.

What We’re Looking For:

  • Strong background in desktop support and technical troubleshooting.
  • Excellent problem-solving abilities to address complex technical issues.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Proficiency with Intermediate Distribution Frame (IDF).
  • Hands-on experience with Office365.
  • Ability to work effectively with colleagues, augmented staff, and third-party vendors.
  • Prior experience in a large corporate environment is a plus.
  • Proven technical support experience with a strong focus on customer service.
  • Ability to manage multiple priorities in a fast-paced setting.
  • Experience supporting a qualified environment, such as a manufacturing facility, and handling regulatory audits/inspections.

Ready to Elevate Your Career?
If you’re driven by a passion for technology and delivering exceptional IT support, we want to hear from you! Apply now to become a part of our dedicated team and take your career to new heights.

About SSi People: 
With over 25 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. 

 

 

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