Medallia Tech Analyst

Remote,

Job Title: Medallia Tech Analyst
Location: Remote

Job Responsibilities:

  • Develop and maintain auto importers for new survey programs
  • Conduct file inflow reviews to comprehend the impact of file changes
  • Create new surveys in Medallia from inception to completion
  • Oversee user access and permissions
  • Construct and simplify organizational hierarchy
  • Develop lookup tables and new roles
  • Maintain survey technical specification documentation
  • Utilize Conversations and integrate with other systems like Jira, Salesforce
  • Build new reporting in Medallia and troubleshoot reporting issues
  • Incorporate new data into reporting and build Text Analytics topics
  • Set alerts/rapid response templates and implement them in Medallia
  • Develop surveys in digital and manage closed-loop feedback in Digital

Skills Required:

  • Proficiency in Medallia
  • Experience in Experience Management
  • Familiarity with front-end software development
  • 2-4 years of relevant experience
  • Medallia Product Certificate (MPC) is a plus

About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy

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