Job Title: Patient Support Specialist – Late Shift
Key Responsibilities:
- Delivering a superior patient experience from initiation to completion, providing detailed information about the program, eligibility criteria, and reimbursement support.
- Responding to both inbound and outbound calls from patients, healthcare professionals, and pharmacies, addressing their needs related to care access and reimbursement.
- Referring to requests for escalation as necessary and collaborating with internal departments to ensure issues are resolved promptly and efficiently.
- Undertaking additional tasks and responsibilities as required by the organization.
Required Skills and Experience:
- Prior experience in a high-volume contact center environment, preferably within the healthcare or case management sector.
- Familiarity with pharmacy benefits, healthcare insurance, and/or medical billing is preferred.
- Exceptional communication skills, with the ability to convey information in a clear and effective manner.
- High level of customer focus, empathy, and emotional intelligence.
- Ability to adapt to various situations and demonstrate effective problem-solving skills.
- Proficiency in English; fluency in Spanish is a plus.
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About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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