Job Title: Production Analyst III
Location: Owings Mills, MD (Hybrid – 2 days in the office)
We are seeking a dedicated and detail-oriented Production Analyst III to join our dynamic team. This role offers an exciting opportunity to contribute to a thriving organization and play a pivotal role in its operations.
Job Responsibilities:
- The successful candidate will have the opportunity to learn from seasoned professionals in the areas of Document Publishing, Content Management, and Job Scheduling, thereby gaining invaluable industry insights and enhancing their professional growth.
- The Production Analyst III will be responsible for executing daily operations and project tasks, ensuring that all tasks are completed accurately and within the stipulated timeframes.
- The role involves troubleshooting and resolving incidents/problems, demonstrating a proactive approach and a strong problem-solving ability.
- The candidate will support shared infrastructure components both on-premise and in vendor Platform as a Service (PaaS) solutions, showcasing their technical expertise and adaptability.
- The Production Analyst III will manage incidents and problems, ensuring that all issues are addressed promptly and effectively to minimize disruption to operations.
- The role operates in a hybrid model, with the candidate splitting their time between our client’s location and remote work, offering flexibility and a balanced work environment.
Skills Required:
- The ideal candidate will have experience with Confluence, Adobe Experience Manager, Job Scheduling, or Business Intelligence tools, demonstrating a strong technical acumen.
- Strong written and verbal communication skills are essential for this role, as the candidate will be required to liaise with various stakeholders and present complex information in a clear and concise manner.
- Experience in platform support for shared infrastructure components is required, showcasing the candidate’s ability to manage and maintain critical systems.
- Incident and Problem management experience is crucial for this role, as the candidate will be responsible for addressing and resolving issues that may impact operations.
- Experience with vendor management, PaaS supporting Content Management or Document Publishing (Adobe Experience Manager, Confluence) is preferred, demonstrating the candidate’s ability to work effectively with external partners and manage complex systems.
About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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