Title: ServiceNow Software Engineer
Location: Remote with a possibility of 10% travel to Atlanta
Type: Contract
Responsibilities:
- Design and develop new ServiceNow workflows and processes
- Assist in the development of IT Service Management solutions using products such as ServiceNow by customizing the product using technologies JavaScript, Jelly, web services including MYSQL, XML, HTML, and CSS
- Collaborates with other developers to develop/customize applications on ServiceNow platform
- Assists ServiceNow System Administrators with incident resolution, as needed
- Comply with ServiceNow best practices to maintain system compliance
- Participating in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution
- Resolves the Defects assigned by the leads, performs thorough regression testing of resolved defects
- Deploy the code from lower environments to production environment
- Conducts quality assurance testing of the Solution and the Major/Patch Upgrade testing
Required Skills:
- Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience
- Expert knowledge of testing cycles within Agile or SDLC
- Certified Implementation Specialist certification
- Certified Application Developer
- 5 yrs. of experience preferred
- Minimum 2+ years of experience in ServiceNow Development
- Proven implementation experience with at least 1-2 SNOW modules (e.g. ITSM, CSM, SecOps etc.)
- Proven ability to configure ServiceNow using Utilize Business Rules, Client Scripts, advanced UI Policies, Workflow editor, Flow designer, ACLs and Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5
- Proven experience in integration of ServiceNow with other IT applications.
- Experience gathering requirements and creating/maintaining the ServiceNow solution documentation
About SSi People:
With over 25 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.