Job Title: Specialist, Scheduling and Cell Logistics
Location: Summit, NJ (Hybrid)
Job Summary:
- Join our team as a Specialist in Scheduling and Cell Logistics. You’ll be the primary point of contact for patient scheduling at our client’s treatment center, ensuring smooth operations and excellent customer service.
Job Responsibilities:
- Serve as the main contact for patient scheduling at assigned treatment sites.
- Coordinate and maintain patient schedules with treatment and manufacturing sites.
- Troubleshoot issues and develop action plans throughout the patient journey.
- Interact with internal and external stakeholders via phone and email.
- Ensure a positive end-to-end customer experience.
- Maintain transactional data related to patient schedules within our client’s scheduling system.
Skills Required:
- Bachelor’s degree or 3 years of work experience.
- Experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
- Highly self-motivated, self-aware, and professional.
- Ability to work independently and in groups.
- Exceptional customer service orientation.
- Skilled at managing tense situations and de-escalation.
About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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