Job Title: Vendor Performance Manager
Location: Remote
Job Summary: We are seeking a results-driven professional to drive end-to-end vendor performance and operational excellence within a fast-paced, global environment. Our team is dedicated to maximizing operational efficiency and ensuring that all key metrics and service standards are met across a complex vendor ecosystem.
Responsibilities:
- Lead the development, tracking, and reporting of vendor KPIs and SLAs, delivering actionable insights and ensuring accountability throughout the vendor management process.
- Drive operational process optimization by streamlining workflows, enhancing CRM reporting, and ensuring data accuracy for improved internal efficiency.
- Facilitate business reviews with vendor partners, ensuring alignment with organizational goals and clear improvement action plans while maintaining contractual compliance.
- Collaborate with planning teams to architect scalable infrastructure and appropriately forecast vendor capacity for both new and ongoing business initiatives.
Experience/Minimum Requirements:
- 7+ years of professional experience, including at least 5 years in vendor management, supplier relationship management, or outsourced operations performance in a high-volume, global setting.
- Proven analytical ability to translate complex datasets into insights using tools such as Excel, Google Sheets, and preferably SQL.
- Extensive experience with CRM systems (preferably Salesforce) and sales enablement tools, as well as a strong understanding of contact center operations and process improvement frameworks.
- Excellent communication, collaboration, and project management skills with a bachelor’s degree as a minimum educational requirement.
Must-Have Skills:
- Proven sales-focused vendor management experience — owning vendor performance against acquisition and revenue KPIs in a BPO or outsourced sales environment.
- Strong data-to-action capability — able to interpret imperfect data, diagnose root causes, and drive clear, measurable performance improvements.
- Excellent stakeholder communication and execution rigor — proactive, deadline-driven, and able to clearly articulate constraints, tradeoffs, and action plans across vendors and internal teams.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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