Job Title: NOC Technician
Location: Melville NY, Rochester NY or Doral FL
Role Overview:
- Join our client’s team as a NOC Technician, where you’ll play a crucial role in monitoring network events and managing incidents in a 24/7 environment. This position involves direct communication with customers and collaboration with internal teams to ensure seamless operations.
Key Responsibilities:
- Monitor critical systems 24/7 and handle customer support calls
- Create tickets, perform initial triage, and resolve issues using documented processes
- Identify the impact and urgency of network alarms
- Escalate unresolved issues to appropriate support teams
- Maintain accountability for incident tickets until closure
- Communicate updates to customers and internal teams as needed
Skills Required:
- Strong work ethic and ability to multitask
- Excellent problem-solving and decision-making skills
- Proficient in written and verbal communication
- 1-2 years of experience in telecommunications or related fields
- Familiarity with telecommunications concepts and equipment
- Experience with network management systems and troubleshooting
About SSI People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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