Job Title: NOC Technician
Location: Canonsburg, Pennsylvania (Hybrid)
Job Summary: We are seeking someone to provide critical support within a 24x7x365 Network Operations Center environment, ensuring network reliability and customer satisfaction through proactive surveillance and issue resolution. Our team values strong technical skills and a commitment to outstanding service for monitoring, diagnosing, and resolving network issues that directly impact business performance.
Responsibilities:
- Monitor and troubleshoot Distributed Antenna Systems (DAS) and Small Cell networks, utilizing specialized systems to resolve alarms and restore service.
- Analyze network issues, engage field operations and Tier 2 support, and coordinate with team members to ensure timely problem resolution.
- Communicate updates to clients regarding network problems, changes, and major outage events while maintaining internal records and escalation processes.
- Document and verify repairs through coordination with field personnel, managing change reviews and updates for both planned and unplanned network activities.
Experience/Minimum Requirements:
- Associate’s degree or equivalent technical training in electronics or IT.
- Three to five years of customer service and/or service dispatch experience, with telecommunications or wireless experience preferred.
- Demonstrated proficiency with network management systems, strong technical troubleshooting abilities, and skilled use of Microsoft Office applications.
- Ability to multi-task, provide detailed documentation, and maintain strong written and verbal communication in a fast-paced environment.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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