Job Title: ServiceNow Administrator
Location: Cincinnati, Ohio (Onsite)
Job Summary: We are seeking a driven individual to oversee and optimize system administration and monitoring for a major organization’s infrastructure. Our team empowers business continuity by ensuring accurate configuration, robust service mapping, and exceptional operational support.
Responsibilities:
- Administer and operate ServiceNow ITOM Discovery, Service Mapping, and CMDB, maintaining operational readiness and high data quality.
- Create, maintain, and improve Application Service Maps in ServiceNow and streamline automation of service mapping where feasible.
- Support enhanced reporting and impact analysis by leveraging CMDB/service mapping data and configuration item relationships.
- Deliver operational support for ServiceNow ITOM administration, including monitoring, incident response, and request fulfillment in collaboration with stakeholders and technical teams.
Experience/Minimum Requirements:
- Proven experience supporting system monitoring and working with ServiceNow ITOM, CMDB, and service mapping tools (advanced proficiency, 6–9 years preferred).
- Demonstrated ability to administer and improve large-scale CMDB and mapping footprints, including millions of configuration items and thousands of application/service maps.
- Strong troubleshooting and communication skills to partner with client stakeholders and technical teams for day-to-day administration and project improvements.
- Willingness to provide coverage aligned to 24×7 operational needs, including standard work schedules and after-hours support as required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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