Job Title: Customer Service Agent
Location: Nashville, Tennessee (Hybrid)
Job Summary: We are seeking French-speaking professionals to join our team and support customer satisfaction through advanced problem resolution and data analysis. Our team values proactive identification of service improvements, fostering a supportive environment for both customers and team members.
Responsibilities:
- Ensure resolution of complex and high-priority customer issues by coordinating with internal teams for timely solutions.
- Utilize advanced analytics to monitor and evaluate agent performance, and prepare detailed reports to promote data-informed decision-making and coaching.
- Develop and implement advanced troubleshooting procedures for challenging technical problems to support efficient and effective resolutions.
- Guide junior team members and execute training programs to enhance skills in handling complex service issues and advanced product features.
Required:
- High School Diploma or Vocational Education required; Bachelor's Degree preferred.
- Minimum 2 years of experience in customer success, customer service, customer support, or equivalent; 3-5 years preferred.
- Fluency in French is required for supporting French-speaking customers.
- Experience with data analysis & interpretation, root cause analysis, troubleshooting, CRM software, Microsoft Office, data entry, documentation, escalation management, and technical support.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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