Job Title: Lead Product Manager
Location: Waltham, Massachusetts (On-site)
Job Summary: We are seeking an experienced professional to drive the definition and delivery of customer and resource management technical capabilities. Our team is focused on enhancing user experiences across a robust Salesforce ecosystem, advancing operational efficiency and customer satisfaction.
Responsibilities:
- Guide the development and implementation of customer and resource management capabilities spanning Sales Cloud, Field Service, marketing cloud, customer portals, mobile functionality, scheduling, dispatching, and mapping.
- Collaborate with cross-functional teams to deliver intuitive and streamlined experiences for customers and front-line users.
- Work closely with leadership to prioritize initiatives that support strategic business goals and operational improvements.
- Drive continuous improvement by leveraging data, feedback, and best practices to optimize products and processes.
Required:
- 6+ years of product management experience.
- 4+ years delivering in a cross-functional, multi-squad product model.
- 2+ years of people management experience.
- Excellent written and verbal communication skills.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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