Job Title: Forecasting Analyst
Location: Irwindale, California (On-Site)
Job Summary: Our team is seeking an analytical mind to drive workforce plans that shape our daily operations. We excel in forecasting, staffing, and performance analysis, collaborating closely across systems and vendors to ensure seamless service delivery.
Responsibilities:
- Build and implement workforce plans, including forecasting and scheduling development.
- Analyze floor operations, providing insights and recommending actionable strategies.
- Collaborate with cross-functional teams to address service challenges and optimize performance.
- Maintain precise documentation and uphold schedule accuracy.
Required:
- Bachelor's Degree in relevant fields or equivalent education, training, and experience.
- Minimum five years of resource management and business planning experience.
- Demonstrated expertise in contact center workforce management, including forecasting and scheduling.
- Advanced proficiency in Excel and data analysis tools such as SQL, Power BI, or Tableau.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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