Job Title: Patient Support Specialist – NJ
Location: Whippany, New Jersey (On-site)
Job Summary: Our team is seeking service-oriented professionals to deliver exceptional patient support services focused on enabling access to prescription medications. We help make a difference in patients’ healthcare experiences and contribute to positive outcomes by providing quality assistance for copay assistance programs.
Responsibilities:
- Respond to inbound and outbound telephone calls to assist patients, physicians, and pharmacies with access to care and reimbursement inquiries.
- Provide program information, eligibility support, and general guidance to facilitate access to care and enhance the patient experience.
- Refer complex or escalated requests to internal teams such as Program Management, IT, or other contact center areas for resolution.
- Perform administrative tasks as needed, which may include mail sorting or claims processing to support operational efficiency.
Required:
- High School Diploma or GED completed.
- At least 1 year of experience in health care or case management within a high-volume contact center or similar environment.
- Communication skills with the ability to actively listen, convey information clearly, and use correct writing mechanics.
- Customer-focused approach with high empathy, adaptability, and critical thinking skills to efficiently resolve issues.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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