Job Title: Technology Support Specialist I
Location: Columbia, South Carolina (On-site)
Job Summary: We are looking for a skilled professional to join our team, delivering technical assistance to end users in a fast-paced environment. Our team values efficient problem-solving and exceptional customer service as core aspects of this position.
Responsibilities:
- Provide technical support by responding to customer requests and resolving issues related to hardware, software, and systems.
- Troubleshoot and resolve routine to moderately complex technical issues, escalating more complex matters when necessary.
- Document all customer interactions, requests, and resolutions using appropriate tools and maintain up-to-date knowledge of processes as systems evolve.
- Assist with administrative tasks, including reviewing procedures, completing forms, and supporting internal documentation.
Required:
- Bachelor’s degree in Computer Science, Information Technology, or related field OR Associate’s degree in a related field OR 2 years of relevant work experience plus 2 years of technical help desk experience.
- I/S C2 eligibility required and credit check required.
- Strong background in technical support within a customer service environment (not customer service only).
- Ability to troubleshoot hardware, software, and system issues, with excellent problem-solving and analytical skills.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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