Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany, New Jersey (On-site)
Job Summary: We are seeking a dedicated professional to join our team in delivering high-quality patient support services. Our team works to ensure patients have accessible, seamless experiences related to prescription medications and healthcare programs.
Responsibilities:
- Respond to inbound and outbound phone calls and claims from patients, physicians, and pharmacies to address access to care and reimbursement needs.
- Communicate program information, eligibility, and reimbursement support while ensuring a high level of empathy and consumer satisfaction.
- Refer requests for escalation as needed and collaborate with internal teams such as Program Management, IT, and Contact Center for issue resolution.
- Assist with administrative tasks such as mail sorting and claims processing, and support other departments when needed.
Required:
- High School diploma or GED required.
- Minimum of 1 year experience in a health care or case management environment, preferably in a high-volume contact center.
- Experience with pharmacy benefits, health care insurance, or medical billing (preferred but not required).
- Excellent communication skills, including active listening, clear writing, attention to correct spelling and grammar, and the ability to convey information in an easy-to-understand manner.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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