Job Title: Business Analyst
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are seeking a results-driven professional to support operational monitoring, case triage, and process improvement within a leading TotalRewards program. Our team values adaptability and collaboration as we drive operational excellence, analyze data, and contribute to continuous improvement initiatives across the organization.
Responsibilities:
- Contribute to operations monitoring by reviewing exceptions, trends, and emerging issues to ensure timely detection and response.
- Support triage and prioritization of operational cases, defects, and escalations, facilitating effective issue resolution.
- Document current state and future state processes, procedures, and workflows including standard operating procedures and job aids.
- Develop and maintain reporting tied to volume, trends, and outcomes to surface operational risks and improvement opportunities.
Required:
- Experience supporting ongoing operations monitoring, root cause analysis, and remediation in a production or post-launch environment.
- Ability to document processes, create and maintain SOPs, job aids, and related operational artifacts.
- Proficiency in Excel for data analysis, reconciliation, and validation, with experience analyzing operational data sets for trends and risks.
- Understanding of controls, exception management, and audit readiness concepts, including evidence gathering and issue documentation.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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