Job Title: Junior Application Support Analyst
Location: Remote, (Remote)
Job Summary: We are seeking an experienced professional to provide high-quality support for product configurations and customer online access within a fast-paced environment. Our team values accuracy and effective communication while ensuring the seamless implementation of technical product enhancements and customer assistance.
Responsibilities:
- Set up and manage complex product configurations and facilitate customer online access.
- Follow established processes accurately and carry out thorough quality assurance testing for product enhancements.
- Communicate effectively to support both producer and retail customers from diverse backgrounds, delivering clear, solution-focused assistance.
- Shift efficiently between multiple priorities and manage several responsibilities while maintaining a high level of accuracy and service quality.
Required:
- Proficiency with Microsoft Office Suite, web browsers, and Adobe tools.
- Demonstrated attention to detail and the ability to follow processes with a high degree of accuracy.
- Experience in QA testing for product enhancements and technical setups.
- Skilled at communicating with diverse customers and delivering focused support solutions.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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