Job Title: Reactive Resource Planner
Location: Nashville, Tennessee (Hybrid)
Job Summary: We are seeking a skilled professional to join our team to help ensure exceptional customer service and operational efficiency within the organization. Our team relies on precise scheduling and the coordination of field resources to achieve business objectives and deliver outstanding results for customers.
Responsibilities:
- Coordinate medium- to long-term planning for service operations resources related to order realization and service delivery.
- Act as the primary contact for exception and escalation management of service orders, handling communications and timely escalations for both customers and service engineers.
- Identify and address planning issues, applying effective solutions and tracking follow-up actions with minimal direction.
- Monitor patterns in customer issues and promote improvements through regular updates to knowledge management content.
Required:
- Bachelor’s degree preferred or equivalent work experience.
- 3+ years of customer service or planning experience preferred.
- Experience with ServiceMax, Salesforce, SAP, or other ERP/planning tools preferred.
- Proficiency with MS Office programs including Word, Excel, and Outlook.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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