Job Title: Sr. Help Desk Technician
Location: Mount Pleasant, South Carolina (On-site)
Job Summary: We are seeking an IT professional dedicated to delivering top-tier user support and exceptional customer service across a range of company-supported applications and platforms. Our team values proactive problem-solving to ensure the efficient diagnosis and resolution of hardware and software issues within a dynamic office environment.
Responsibilities:
- Deliver technical support in person, by phone, and electronically to end users.
- Diagnose and resolve hardware and software issues while following established help desk procedures and workflows.
- Log and track all support interactions, routing and escalating issues to appropriate teams or personnel as needed.
- Maintain accurate documentation of solutions and prepare activity and performance reports as required.
Required:
- High School Diploma.
- Minimum 4 years of relevant IT support experience.
- Working knowledge of computer hardware and software systems, Microsoft Office, Windows environments, and help desk or ticketing systems (such as TrackIt or similar).
- Strong verbal and written communication skills, customer service orientation, and organizational abilities.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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