Job Title: Desktop Support Engineer
Location: Phoenix, Arizona (On-Site)
Job Summary: We are seeking an individual to provide first-level support for end-users, focusing on troubleshooting and resolving hardware, software, and communication system issues. Our team values strong customer service skills and the ability to manage multiple tasks in a fast-paced environment while ensuring timely resolution of technical problems.
Responsibilities:
- Provide first-level technical support for all end-users related to hardware, software, and voice/data communication systems.
- Troubleshoot and resolve technical issues, escalating calls when necessary and ensuring appropriate follow-up.
- Document and track all support activities via ticketing systems; write concise and informative support tickets.
- Maintain thorough communication with end-users throughout the issue resolution process.
Required:
- Experience with ticketing systems, including the ability to write technical support documentation.
- Proficiency in computer hardware and software technologies, specifically Windows support, deskside support, and end-user device support.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Prior experience in customer service, call center, or help desk environments, along with the ability to multi-task, prioritize, and work under pressure.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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