Job Title: Emergency Dispatch Specialist
Location: Mesa, Arizona (On-site)
Job Summary: We support a dynamic emergency services and communications hub responsible for ensuring the safety, security, and continuity of business operations. Our team requires reliable professionals who thrive in rotating schedules and respond effectively in crisis situations.
Responsibilities:
- Answer and enter emergency calls while simultaneously dispatching and monitoring multiple fire and security radio channels.
- Provide approved Pre-Arrival Instructions based on established policies and procedures, and complete required notifications.
- Document information accurately in Computer Aided Dispatch (CAD) under high-volume, multi-source scenarios.
- Support team training initiatives and assist in the formulation of Standard Operating Procedures (SOP) as needed.
Required:
- 1+ years of experience working as an emergency dispatcher at an Emergency Communications Center (ECC), Public Safety Answering Point (PSAP), or related position within Security & Fire Protection or Emergency Medical Services.
- 1+ years of experience in multi-tasking within a high-pressure, crisis-oriented, team environment.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Education or experience acquired through a High School diploma/GED and 1 or more years of related work experience or an equivalent combination of education and experience (e.g., vocational school/Associate).
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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