Job Title: Project Manager
Location: Tampa, Florida (Hybrid)
Job Summary: We are seeking an accomplished professional to oversee strategic, high-impact non-technical projects supporting critical business objectives. Our team relies on this position to enhance customer experiences, drive process modernization, and ensure alignment across multiple internal and external stakeholders.
Responsibilities:
- Manage and optimize systems including SAP, EDI, Salesforce CRM, and AI solutions by leading proactive enhancements, providing training, and resolving issues to maximize platform performance.
- Drive digital and process transformation initiatives with a focus on service excellence, automation, and scalable digital solutions.
- Coordinate cross-functional collaboration with Quality, Compliance, Finance, Commercial, Technology IS, and vendors to streamline service processes and reduce friction points.
- Develop actionable project plans aligned to business and customer experience strategies, regularly updating documentation and ensuring objectives are met.
Required:
- Proven ability to manage medium to large-scale projects, with strong understanding of project management methodologies, processes, and best practices.
- Demonstrated analytical skills with experience in business process development, change management, and data-driven decision making.
- Advanced proficiency in MS Project, MS Word, MS Excel, MS PowerPoint, and Visio; experience working with systems for sharing and collaboration.
- Excellent communication, interpersonal, and influencing skills to drive cross-program cooperation and effective stakeholder engagement.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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