Job Title: Desktop Support Engineer
Location: New York, New York (On-site)
Job Summary: We are seeking a skilled professional to deliver high-quality audio-visual and technical support across events, conference rooms, and collaborative technologies. Our team values reliable operations and excellent customer service to facilitate seamless business and client meetings.
Responsibilities:
- Provide operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer-facing troubleshooting of in-meeting A/V systems.
- Lead support for live in-person and broadcast events, operating professional presentation hardware such as video switchers, audio mixers, and PTZ camera controls.
- Manage, triage, and resolve A/V incidents and service requests through corporate ITSM platforms, maintaining strong ticket hygiene and timely updates.
- Perform regular conference room certification, readiness checks, and system maintenance, ensuring software and firmware are up to date.
Required:
- 3–5 years of experience supporting audio/visual technologies in a corporate environment, with emphasis on event support.
- Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio/video control systems.
- Strong customer-facing skills and experience working with C-suite executives, particularly for audio/microphone support.
- Solid understanding of A/V signal flow, acoustic principles, and IP networking fundamentals.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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