Job Title: Business Process Improvement Lead
Location: Remote, (Remote)
Job Summary: We are seeking someone to drive impactful, large-scale improvement projects focused on customer support and operational efficiency. Our team values process innovation and cross-functional leadership to deliver measurable improvements for key community programs.
Responsibilities:
- Lead and support cross-functional project teams to implement operational changes that enhance customer support processes.
- Implement process improvement projects using Lean Six Sigma methodology and deploy solutions globally across the business.
- Collaborate with analytics to design and implement process measurement systems, leveraging data to drive decision-making and continuous improvement.
- Build and update functional designs, evaluate existing processes, and communicate progress to stakeholders while ensuring successful transition of solutions to sustained operations.
Required:
- Minimum 5 years of post-graduate experience in operations, preferably in industrial engineering or a similar field.
- Lean Six Sigma Green Belt or Black Belt certification, or equivalent demonstrable experience.
- Advanced knowledge of customer service and contact center operations, with proven experience in process design and improvement.
- Intermediate proficiency in SQL, Excel, and analytics tools; strong experience in leading cross-functional teams and stakeholder management.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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