Job Title: Patient Support Specialist – Pgh Late Shift
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are dedicated to enhancing patient access to healthcare services and prescription medications. Our team plays a crucial role in managing patient experiences, ensuring seamless access to copay assistance programs, and providing exceptional support throughout the process.
Responsibilities:
- Respond to inbound and outbound phone calls and claims, assisting patients, physicians, and pharmacies with access to care and reimbursement needs.
- Focus on patient empathy and consumer experience to ensure ease of use of program goals and drive medication adherence.
- Refer requests for escalation as needed and collaborate with internal teams such as Program Management and IT to resolve issues.
- Perform other assignments as needed to support the team and enhance patient care.
Required:
- High School diploma or GED required.
- 1+ years of experience in healthcare or case management in a high-volume contact center environment preferred.
- Knowledge of pharmacy benefits, healthcare insurance, and/or medical billing is a plus.
- Experience with call center software such as Five9 or In-Contact is advantageous.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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