Job Title: Patient Support Specialist – Pgh
Location: Pittsburgh, Pennsylvania (On-site)
Job Summary: We are seeking highly empathetic professionals to join our team, delivering health care services and enabling access to care for prescription medications. Our team is committed to supporting patients, physicians, and pharmacies with concierge-level services that ensure seamless access and adherence to copay assistance programs.
Responsibilities:
- Respond to inbound and outbound phone calls and claims, serving patients, physicians, and pharmacies regarding access to care and reimbursement needs.
- Provide program information, eligibility, reimbursement support, and guidance to patients, focusing on empathetic service and ease of use.
- Refer requests for escalation as needed, collaborating with internal teams to resolve issues efficiently.
- Perform additional assignments as required to support copay assistance programs and enhance the patient experience.
Required:
- High School diploma or GED.
- 1+ years of healthcare or case management experience in a high-volume contact center or similar environment (preferred).
- Strong customer empathy, emotional intelligence, and communication skills, including conveying information in clear, easy-to-understand language.
- Experience with pharmacy benefits, health care insurance, medical billing, or call center operating metrics and performance management (a plus).
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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