Job Title: Service Resource Planner
Location: Nashville, Tennessee (Hybrid)
Job Summary: We are seeking a skilled professional to efficiently coordinate and manage daily scheduling and resource planning activities. Our team values strong communication abilities and a customer service mindset to ensure seamless operational continuity and exceptional service delivery.
Responsibilities:
- Maintain and optimize daily schedules for service resources, ensuring efficient allocation and timely dispatch while supporting operational continuity.
- Coordinate with service teams to address scheduling conflicts or changes and ensure effective utilization of resources and prompt service delivery.
- Document records of customer interactions and resource activity, maintaining clear communication with customers, managers, and team members.
- Perform administrative support functions, including processing service orders, registering indirect activities, procuring service parts, and escalating issues for resolution as needed.
Required:
- High School Diploma or Vocational Education required.
- 1-3 years of experience in customer service or planning.
- Strong verbal and written communication skills, with the ability to discuss and explain past experience in detail.
- Proficiency with Microsoft Office and experience in documentation, reporting, and recordkeeping.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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