Job Title: Patient Support Specialist – Pgh Late Shift
Location: Pittsburgh, Pennsylvania (On-site)
Job Summary: We are seeking dedicated professionals to provide exceptional patient support services within healthcare programs focused on prescription medication access. Our team values high empathy and strong communication skills to deliver a seamless, concierge experience for patients, physicians, and pharmacies.
Responsibilities:
- Respond to inbound and outbound phone calls, addressing patient, physician, and pharmacy inquiries about prescription medication assistance programs.
- Deliver a high level of service, focusing on patient empathy and medication adherence, while guiding patients through program features and eligibility.
- Manage claims processing and handle access to care and reimbursement needs as volume requires, referring requests for escalation as necessary.
- Collaborate with internal teams such as Program Management, IT, and Patient Support to resolve issues and ensure overall program support.
Required:
- High School Diploma or GED completion is required.
- At least 1 year of healthcare or case management experience in a high-volume contact center or similar setting is preferred.
- Strong customer empathy and soft skills, with proven patient care orientation.
- Effective communication abilities, including clear verbal and written language skills in English; Spanish proficiency is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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