Job Title: IT Desktop Support Technician
Location: Manvel, Texas (On-Site)
Job Summary: We are recruiting for an IT Desktop Support Technician opportunity with a strong focus on hands-on technical support, customer service, and site-based IT coordination. Our team is looking to connect with candidates who enjoy solving problems, supporting end users, and helping keep desktop systems, peripherals, and local IT services running smoothly.
Responsibilities:
- Provide second-level desktop support for hardware, software, desktops, laptops, and associated peripherals.
- Serve as the primary point of contact for IT issues at the assigned site and ensure timely escalation where needed.
- Support IT initiatives, system upgrades, new equipment rollouts, and special projects with other IT teams.
- Document service calls, maintain inventory records, update knowledge base articles, and deliver end-user support and training.
Required:
- High school diploma or GED equivalent is required.
- Must be eligible to permanently work in the US and meet the stated citizenship or legal alien requirement.
- At least 2 years of work-related experience is required, preferably in the Oil and Gas sector.
- Required experience includes PC, LAN, WAN, site-to-site VPN, wireless, web-based solutions, DOS-based applications, Server 2019, Cisco routers and switches, mobile devices, HP LaserJet and multifunction printers, and ITSM software preferably BMC Remedy.
- Must have a reliable personal vehicle, a valid driving record with no major violations within the last three years, and willingness to travel up to 80% with possible overnight stays.
- Must be able to lift at least 50 lbs, work flexible hours including after-hours support, and obtain TWIC access if not already held.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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