Job Title: Patient Support Specialist – Pgh Late Shift
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are supporting a healthcare-focused organization seeking a Patient Support Specialist – Pgh Late Shift to deliver high-touch assistance to patients, physicians, and pharmacies. This role is centered on clear communication, empathy, and dependable support to help create a positive experience and improve access to care.
Responsibilities:
- Respond to inbound and outbound phone calls related to patient access to care and reimbursement support.
- Handle claims support and provide accurate information that helps patients navigate program requirements.
- Work closely with internal teams to escalate issues and help resolve service-related concerns.
- Deliver empathetic, patient-focused support while maintaining a high standard of professionalism and communication.
Required:
- High School diploma or GED is required.
- 1+ years of healthcare or case management experience in a high-volume contact center environment or similar setting is preferred.
- Experience in pharmacy benefits, health care insurance, and/or medical billing is preferred.
- Strong communication skills, customer focus, adaptability, and emotional intelligence are required.
- Experience with call center software such as Five9, In-Contact, or similar is a plus.
- Fluency in English/Spanish is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy