Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany, New Jersey (On-Site)
Job Summary: We are representing an opportunity for a detail-oriented and empathetic professional to support patients, physicians, and pharmacies with access to care and reimbursement needs. We are seeking a candidate who can help deliver a high-touch service experience while contributing to a team focused on clear communication, problem-solving, and patient support.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
- Support access to care and reimbursement needs with a strong focus on patient empathy and service quality.
- Escalate requests as needed and coordinate with internal teams to help resolve issues.
- Assist with additional administrative tasks, including mail sorting and claims processing, as required.
Required:
- High school diploma or GED required.
- 1+ years of experience in a health care or case management setting within a high-volume contact center environment or similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Strong communication skills, including writing, spelling, grammar, and punctuation.
- High level of customer focus, empathy, emotional intelligence, adaptability, and problem-solving ability.
- English and Spanish language skills are preferred; fluency in both is a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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