Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany, New Jersey (On-Site)
Job Summary: We are recruiting on behalf of this company for a Patient Support Specialist – NJ Late Shift opportunity focused on helping patients access the care and reimbursement support they need for prescription medications. Our team is looking for a service-driven professional who can deliver empathetic, high-touch support while managing inbound and outbound calls, claims, and related administrative tasks.
Responsibilities:
- Respond to inbound and outbound calls from patients, physicians, and pharmacies regarding access to care and reimbursement needs.
- Provide patient-focused support with empathy, clear communication, and attention to the consumer experience.
- Process claims and answer phones based on volume, while supporting related administrative tasks when needed.
- Escalate requests as needed and coordinate with internal teams to help resolve issues efficiently.
Required:
- High School diploma or GED.
- 1+ years of experience in health care or case management within a high-volume contact center environment, or a similar environment.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing.
- Strong communication skills, with the ability to convey information clearly and write with correct spelling, grammar, and punctuation.
- High level of customer focus, empathy, emotional intelligence, adaptability, and problem-solving ability.
- English language proficiency; Spanish language skills are a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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