Job Title: Patient Support Specialist – NJ Late Shift
Location: Whippany, New Jersey (On-Site)
Job Summary: We are seeking a Patient Support Specialist – NJ Late Shift to help deliver a high-touch patient experience that supports access to prescription medications. Our team is looking for someone who can respond with empathy, accuracy, and professionalism while assisting patients, physicians, and pharmacies with reimbursement and access-related needs.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
- Support access to care and reimbursement needs while focusing on patient empathy and ease of use.
- Process claims and answer phones based on business volume.
- Escalate requests when needed and collaborate with internal teams to help resolve issues.
Required:
- High School diploma or GED required.
- 1+ years of experience in a health care or case management setting within a high-volume contact center or similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
- Required skills include call center/customer service, patient care, health care case management, customer empathy, and communication skills.
- Additional preferred skills include adaptability, problem solving, call center operating metrics and performance management, third-party systems, and call center software such as Five9 or In-Contact.
- Fluent English and Spanish language skills are a plus.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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