Job Title: Patient Support Specialist – NJ
Location: Whippany, New Jersey (On-Site)
Job Summary: We are partnering with this company to present a patient-focused opportunity for a professional who can help support access to care and reimbursement needs. Our team is seeking a service-oriented individual who can communicate with patients, physicians, and pharmacies while delivering a high level of empathy and a smooth customer experience.
Responsibilities:
- Respond to inbound and outbound calls and claims related to patient access to care and reimbursement needs.
- Deliver empathetic, easy-to-understand support that helps improve the patient experience and medication adherence.
- Escalate issues as needed and collaborate with internal teams to help resolve service concerns.
- Assist with additional administrative tasks, including mail sorting and claims processing, based on business needs.
Required:
- High School diploma or GED required.
- 1+ years of experience in health care, case management, or a high-volume contact center environment preferred.
- Experience in patient care, health care case management, customer empathy, emotional intelligence, and communication skills required.
- Fluent in English and Spanish, with the ability to speak, read, and write both languages.
- Experience with pharmacy benefits, health care insurance, and/or medical billing preferred.
- Experience with third-party systems and call center software such as Five9, In-Contact, or similar preferred.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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