Job Title: Patient Support Specialist – Pgh
Location: Pittsburgh, Pennsylvania (On-Site)
Job Summary: We are representing an opportunity for a Patient Support Specialist – Pgh with a company that delivers high-touch support to patients, physicians, and pharmacies. Our team is looking for a compassionate professional who can help manage access-to-care needs, support reimbursement-related requests, and contribute to a concierge-style service experience.
Responsibilities:
- Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies to support access-to-care and reimbursement needs.
- Deliver empathetic, easy-to-understand service that supports patient experience, program guidance, and medication adherence.
- Process claims and answer phones based on volume needs while maintaining quality and professionalism.
- Escalate issues as needed and coordinate with internal teams to resolve requests efficiently.
Required:
- High School diploma or GED is required.
- At least 1 year of healthcare or case management experience in a high-volume contact center environment or similar setting is preferred.
- Experience in pharmacy benefits, health care insurance, and/or medical billing is preferred.
- Strong communication, customer focus, adaptability, patient empathy, and emotional intelligence are required.
About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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